3/2/2023 0 Comments Abacus nextLike most case management software, Abacus Law links matters to a users’ calendar, clients, documents, and emails. With AbacusLaw-the base case management software-lawyers will get a calendar that functions as a look-a-like Outlook, custom designed for people with task-heavy jobs. I hope this keep someone else from making the same mistake.ĪbacusLaw provides tiered, cloud-based solutions for law firms, providing everything from case management to a full desktop in the cloud that could replace an entire IT department. I should have listened to the other warnings about the service that have since seen on Google reviews, and Michelle, above. With all the other services out there, stay away from AbacusNext. I have since been hit with an ‘early termination fee’ of the full amount of the price of the service, even though nothing was started. After telling that person, again, that I was not proceeding, I was passed on to a “customer ambassador”, who was extremely rude and threatening. I was contacted by someone else who never acknowledged the original email to those with whom I had first been in contact. I heard nothing from this request, or anyone from Abacus, for the next thirty days. When I was told after the fact that the service was not going to be available until November, 2018 (this was in April), I informed them that I did not want to proceed with the service, and requested that it be stopped. When I called him, he had no idea what I was talking about since the person who had made the appointment never informed him about it. At least four different people contacted me about various aspects of the service, an appointment was set with one person who never called. I hope that this will warn others about the same. I made the mistake of buying into their hype. I had used Amicus in the past, and was a fan, but the virtual private cloud service is expensive, and the “implementation” of it was chaotic to say the least. I pay almost $700 per month as a solo practitioner now for a subpar product. They also told me I needed another license when I took on another employee, then when I discovered I was already paying for enough licenses, refused to downgrade me back to the correct number so I continue to overpay for multiple uses I do not need. For instance, I paid to upgrade to a feature which they said would remove a problem I was experiencing with their program, and when it did not fix the problem, they refused to downgrade my monthly subscription to my prior price/ service or refund my fees. The price is far higher than similar products, the product is technologically behind (despite promises when I signed up for the product over two years ago that they had a demo and would have a final product any day now of a fully functional app for calendar integration, they still do not, and their calendar has many glitches syncing with Outlook, the only way to sync their calendar to a phone), and their treatment of customers is DEPLORABLE. And yes, I was very polite when I asked, explained it is not a good fit for my firm and they truly showed they did not care about me. I tried to terminate a few months into an unannounced autorenewal and they refused to reduce any of the $570/month for a 2-user cloud environment for the remaining 9 months. I used it for two years, until the frustration of too much downtime became ridiculously interruptive. Then there is the time it takes them to fix your connectivity, run updates, etc., while you cannot work in the cloud. You will wait for a half hour to an hour to hear back from Support if you do not get them right away, which is more than half the time. Try to get them to run other fixes at the same tine to minimize frustration around the WAITING. That will take 30 minutes to an hour per update depending on how fast they respond. You will lose your connectivity a few times a month when you really need to be working, you will call support (who are great) and they will not be immediately available, so you will WAIT.Īnd you will wait every time a Lacerte update needs to be run at least twice a month during tax season when you really need no interruptions in your work plans. See pricing at the end of this review block.
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